Course Access Questions
How computer literate do I need to be to take an online course?
Taking an online course is similar to reading a book. You can navigate through the chapters and pages in the same manner simply by clicking where you want to go. Instructions are provided throughout the course, and you can reach out for help via email, telephone or chat.
Is Access Instant?
Yes. Once you have completed the registration process you will receive an email immediately with your log in information. You may want to check your "junk folder" if you do not see it right away.
Can I do the course in more than one sitting?
Yes. We encourage you to work through the course at your own pace. The system will remember where you left off and start you there the next time you login.
Can I use different computers or tablets to access the course?
Yes. You can study your course 24/7 from any computer, tablet or cell phone that has an Internet connection. See Exam section below for webcam exam requirements.
What do I do if my password doesn't work?
- Use the forgot password button on the home page.
- Make sure your Caps Lock button is off, passwords are case sensitive.
- If you have logged in before, you would have been asked to change your password. If you have forgotten your new password simply click on the "Forgot my Password?" link on the student login page and your account info will be emailed to the email address you used when you first signed on.
- If you are still unable to log in please contact us at info@traincan.com
How long do I have to finish the course(s) that I have enrolled in?
Your PASSWORD will not expire. We recommend that you schedule and write your exam within 8 weeks of starting your course.
Exam Questions
How long do I have to write the exam?
- BASICS.fst students are allowed 60 minutes to write the final exam.
- ADVANCED.fst students are allowed 90 minutes to write the final exam.
Can I fail a course?
BASICS.fst and ADVANCED.fst require that you write a proctored examination upon completion. In order to obtain certification documents you must pass this examination. A score below 74% in BASICS.fst or below 75% in ADVANCED.fst will not receive certification. If you fail either the BASICS.fst or ADVANCED.fst with Webcam course a Webcam Retest can be purchased through the link on your “My Courses” page when logged in.
What if I fail the exam on my first attempt?
Click on the “Purchase a Retest” link on the home page or on "My Course" page when logged into the site.
How do I access the webcam exam if I purchase a course with the webcam option?
Upon successful completion of your online course with Webcam exam you will have immediate
access to the exam through our webcam proctoring partner, Integrity Advocates. You will not be able to access a webcam exam unless you have completed a course with webcam exam access.
Certification Questions
Where is my certification valid?
Your BASICS.fst or ADVANCED.fst foodhandler certification is valid across Canada.
When will I receive my certificate or wallet card?
Once you have successfully completed and passed either BASICS.fst or ADVANCED.fst Webcam exam and it has passed the proctoring review process you will be notified that your digital certificate is available in your "My Course" page that you can only access by logging into the site. Once logged in, you will be able to print your certificate/wallet card from your course account. The certification will be available within one week of exam completion, once approved by the webcam auditor.
How do I get a replacement wallet card or certificate?
If you have lost your certification document you can log into your account and print a new one.
